New updates and improvements to PlugBear.

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Trigger by Bot or User, and More

Conditional Trigger by User or Bot 🤖 #slack

This new feature automatically triggers responses based on messages from specific users or bots within Slack. So, you can say goodbye to the hassle of repeatedly mentioning @PlugBear.

Use Cases

On-call Assistant: Set up an automatic trigger for the messages by an incident alert bot to propose initial response strategies when an outage alert is issued.

On-call Assistant Sample

CS Assistant: Configure triggers for customer service notification bots, such as Zendesk, to present response manuals to customer service representatives when a ticket is created.

How to Setup?

You can find the option under the "Triggers" section on the Connection editing page. Trigger Setting

Other Changes

  • UI Improvements: We've improved the Connection page more user-friendly and intuitive
  • Bug fix: Resolved a bug where unintended Connections were selected for keyword triggers.