Changelog

New updates and improvements to PlugBear.

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HubSpot integration, and More

HubSpot Integration Now Available 🎉

We're thrilled to unveil our new HubSpot app integration with PlugBear, offering a streamlined approach to enhance ticket resolution speed and agent productivity. This integration allows for seamless ticket management within HubSpot, simplifying the workflow for customer service teams.

Use cases

Automated Ticket Investigation: Upon ticket creation, PlugBear leverages its knowledge base to conduct preliminary investigations, offering insights and potential solutions to agents. Ticket Investigation

Draft Response Generation: PlugBear can automatically generate a personalized email draft whenever a ticket is created. This enables your team to greatly streamline the email response process and improve the customer experience overall.

We are eager to support a wider range of use cases within HubSpot. If you have any specific use cases or ideas you'd like to see implemented, please feel free to share them with us!

Custom App Icons (beta)

You can now customize app icons! To do so, visit the Connections page and select a connection. Then, open the Preferences tab to begin customizing icons. This beta feature will be available for all plans until its official release. (Disclaimer: This feature only customizes icons of generated messages. Stay tuned for more advanced customization options!) Custom App Icons