Changelog

New updates and improvements to PlugBear.

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Zendesk Integration, and More

Zendesk Integration: Enhance Your Customer Support Experience!

We’re excited to announce a new channel in this update: Zendesk! PlugBear now supports customer service agents to work faster and more efficiently than ever before.

How does it work?

When a ticket is created, PlugBear understands its context and responds with an internal note that only the agents can see.

Use cases

Automated Email Drafts: Automatically generates email drafts based on Zendesk tickets, tailored to the customer's inquiry. This saves CS agents valuable time and enhances customer interaction quality.

Inquiry Resolution Guide: Upon ticket creation, PlugBear utilizes the knowledge base to perform preliminary investigations, offering insights and potential solutions to agents. This approach enables agents to quickly identify potential resolutions and enhance their response to customer inquiries.

Other Changes

  • Refined Task Status Indicators in HubSpot: PlugBear now provides more apparent status updates for tasks within HubSpot, detailing reasons for any delays or errors. In request failures or delays, users can quickly identify the precise cause and the corrective actions required.
  • Usability Improvements: We've made a few improvements to enhance user experience, including adding a search function for selecting LLM Apps.