Trigger by Bot or User, and More
Conditional Trigger by User or Bot 🤖 #slack
This new feature automatically triggers responses based on messages from specific users or bots within Slack. So, you can say goodbye to the hassle of repeatedly mentioning @PlugBear.
On-call Assistant: Set up an automatic trigger for the messages by an incident alert bot to propose initial response strategies when an outage alert is issued.
CS Assistant: Configure triggers for customer service notification bots, such as Zendesk, to present response manuals to customer service representatives when a ticket is created.
How to Setup?
You can find the option under the "Triggers" section on the Connection editing page.
- UI Improvements: We've improved the Connection page more user-friendly and intuitive
- Bug fix: Resolved a bug where unintended Connections were selected for keyword triggers.